Customer Testimonials

Thanks to the Park Crossing high school football team in Montgomery Alabama, I was able learn about Mullinax! I needed a new vehicle and the coach spoke so highly of the dealership that I decided to visit. They had amazing customer service and made the process seamless! Give them a try! Thanks Thunderbirds for an amazing referral.bill now be pulling up to the games in style!!

I’m giving this dealership five stars for multiple reasons! 1) for the care and attention Tony gave me towards service issues with my 2023 CT4! His consideration towards my situation was needed! The staff that helped on the front end was very considerate as well! My complaint would be against the back office shannigans of GMs warranty department! Their lack of minimal responsibility towards their existing customers and their small loop holes within the multitude of warrenties could and hurt the customers coverage within their notated warrenties is unclear and quite unexceptable!

⭐ **1 Star – Buyer Beware** Extremely disappointed with Mullinax Cadillac in Montgomery. My mother purchased an overpriced, high-mileage XT4. I raised concerns within their advertised 5-day exchange window, and their General Sales Manager assured me they would make it right. Instead, communication nearly stopped. The ONE replacement vehicle they located was another attempt to make a full-retail sale rather than honor their exchange policy. Within seconds, I found multiple suitable vehicles nearby myself. What good is a 5-day exchange policy if the dealership makes no genuine effort to honor it? Empty promises, poor customer service, and a complete lack of accountability. Buyer ... Read More

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Google - Oct 20, 2026

⭐ **1 Star – Buyer Beware** Extremely disappointed with Mullinax Cadillac in Montgomery. My mother purchased an overpriced, high-mileage XT4. I raised concerns within their advertised 5-day exchange window, and their General Sales Manager assured me they would make it right. Instead, communication nearly stopped. The ONE replacement vehicle they located was another attempt to make a full-retail sale rather than honor their exchange policy. Within seconds, I found multiple suitable vehicles nearby myself. What good is a 5-day exchange policy if the dealership makes no genuine effort to honor it? Empty promises, poor customer service, and a complete lack of accountability. Buyer beware! Their actions after the sale speak volumes about their integrity.

This is a weird disrespectful dealership if you are looking for good and timely service, everyone in there accept the older white man in the service area looked at me like animals without knowing what I wanted as black man in a nice ride. Be aware of this place cause energy and vibe smells of low class bad service all around also!!

Great service by Tony Burkhalter.

My mom bought a car for a good price and was happy with the experience. Unfortunately got a flat tire 1st driving but got it fixed and mullinex played for the replacement. So I go the next day. I think my credit score is from 677-715. They show me mid 500s so of course wasn't approved! Frustrating when everything i have shows upper 600/700+ & that's what they show! Now I've got easily dozen pieces of mail about it.

Great service on the day I really appreciate Tony quickness and thoroughness support

Upfront price with inventory cleanly arranged on the lot! Also, that new car smell is great!

I allowed them to put a motor in my Son's CTS, and he barely made it to our neighborhood, not home before it cut off on him, called Tony and he said he doesn't understand what happened especially when it's doing the same thing it did before we took it to them, wasn't very helpful in making sure that my car got towed back to them. Now my Son is stuck again without a car after they have had it for almost 2 months.

Loved it and Tony is great.

Came in for required maintenance. Mr. Tony was pleasant. Everything was completed under 2 hours.

Do not take your car here for any sort of warranty work or service. Scheduled an appointment online, they acted like they had no idea I was coming. Had my car a week. No updates, left messages every day. Management also does not return calls. They promised a courtesy vehicle due to warranty work but never followed through. When we bought the vehicle from here service was great. Now it’s terrible and very disappointing.

I was visiting Alabama and needed an oil change, tire rotation, and wheel balance. Knowing the service would be due during my trip, I scheduled the appointment in advance. Upon arrival, the service advisor was courteous, professional, and very helpful. The dealership even accommodated me before my scheduled appointment time and completed the requested services promptly. Once the work was finished, my vehicle was brought around, I paid for the service, and left the dealership. While driving back to South Carolina on Saturday, I noticed that the front fender panels were no longer flush with the adjacent front door panels ... Read More

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Google - Jun 14, 2026

I was visiting Alabama and needed an oil change, tire rotation, and wheel balance. Knowing the service would be due during my trip, I scheduled the appointment in advance. Upon arrival, the service advisor was courteous, professional, and very helpful. The dealership even accommodated me before my scheduled appointment time and completed the requested services promptly. Once the work was finished, my vehicle was brought around, I paid for the service, and left the dealership. While driving back to South Carolina on Saturday, I noticed that the front fender panels were no longer flush with the adjacent front door panels on either side of the vehicle. This is a 2026 model-year vehicle that has never been involved in an accident, and I am the original and only owner. After inspecting the vehicle more closely, I discovered buckling along the inner edges of both front fenders. Based on the location and nature of the damage, it appears the vehicle may not have been lifted properly while the requested services were being performed. I immediately contacted the dealership and spoke with Tony. I provided photographs documenting the damage. Tony was polite, professional, and advised that the service manager would contact me on Monday morning. The reason I cannot provide a positive rating at this time is because my vehicle was clearly undamaged when it arrived at the dealership, but it sustained damage while in their custody and care. I am hopeful the dealership will take responsibility for the issue and work toward a satisfactory resolution. I will provide an update once the matter has been addressed.

Service department sucks. Way too much to even type. Avoid this facility!

DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP! After dealing with them for years and being terribly disappointed I decided to get rid of my Cadillac Escalade altogether! Picked my Cadillac up after my service (oil change, replaced a bolt in my sway bar, rotate and balance) and took it to another dealership for a trade in quote only to be told there was a screw in my tire and threads showing. Mullinax did not even let me know any of these issues. There is no way to miss that when rotating and balancing tires! I was told by another ... Read More

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Google - Apr 16, 2026

DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP! After dealing with them for years and being terribly disappointed I decided to get rid of my Cadillac Escalade altogether! Picked my Cadillac up after my service (oil change, replaced a bolt in my sway bar, rotate and balance) and took it to another dealership for a trade in quote only to be told there was a screw in my tire and threads showing. Mullinax did not even let me know any of these issues. There is no way to miss that when rotating and balancing tires! I was told by another professional that my tires were not even rotated! Yet I paid $280 just for them to rotate and balance my tires, not including the other things! The entire total was $775.68! When I called to ask about this I was told “they may have been rushing through the service because they are so busy”! Did they even rotate and balance my tires or do they just charge you and not do the work?! This isn’t my first issue with them. In the past they had to fix an issue in my fuse box and didn’t even bolt my passenger seat back down properly and messed up my glove box. The seat would move when the brake was pressed! I had to take my car to another dealership to have it fixed because I was told they couldn’t get me in for 5 months! A seat not bolted down properly is so dangerous! Just go somewhere else! I gave them plenty of time to make this right before even leaving this review! No phone call back in 7 days is unacceptable! I always feel like a bother every time I come in with a scheduled appointment. Since I know you like to argue with reviews I have receipts and pictures and my account is under my husband’s name Travis Colquett.

Nice parking job taking up two stalls.

I never make reviews but felt this deserved it. After talking with a salesman earlier in the week we agreed on a test drive time Friday afternoon. The trade in value and out the door price had already been exchanged as shown in the pic… I took a half-day off of work and drove 3 hours to test drive the truck. Upon arrival the salesman I had worked with was “out on a drop off” and the manager came out and told me the vehicle I intended to test drive/purchase had been given to a manager from another dealership and ... Read More

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Google - Mar 20, 2026

I never make reviews but felt this deserved it. After talking with a salesman earlier in the week we agreed on a test drive time Friday afternoon. The trade in value and out the door price had already been exchanged as shown in the pic… I took a half-day off of work and drove 3 hours to test drive the truck. Upon arrival the salesman I had worked with was “out on a drop off” and the manager came out and told me the vehicle I intended to test drive/purchase had been given to a manager from another dealership and the truck was currently being sold to another customer. The manager did apologize but the time off work and 6 hour round trip was time truly wasted by Mullinax.

On July 18, 2025, we purchased a used vehicle from this dealership and were provided a 5-day warranty. On the 7th day, we contacted the dealership regarding noticeable transmission slipping. (The slight delay was due to my husband working 48-hour shifts as a firefighter and me caring for our baby.) We arranged time in our schedules to bring the vehicle in, but we were told that nothing was wrong with it. During the time the dealership had the vehicle, communication was extremely difficult. We called numerous times and were frequently placed on hold, only for the calls to be disconnected. The manager, ... Read More

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Google - Feb 20, 2026

On July 18, 2025, we purchased a used vehicle from this dealership and were provided a 5-day warranty. On the 7th day, we contacted the dealership regarding noticeable transmission slipping. (The slight delay was due to my husband working 48-hour shifts as a firefighter and me caring for our baby.) We arranged time in our schedules to bring the vehicle in, but we were told that nothing was wrong with it. During the time the dealership had the vehicle, communication was extremely difficult. We called numerous times and were frequently placed on hold, only for the calls to be disconnected. The manager, Freddie, was especially difficult to reach to discuss the status of the vehicle. Approximately 10 days later, we returned the vehicle for a second inspection due to the same ongoing transmission issue. The dealership kept the vehicle for five days, which left our family with only one vehicle. This created a significant hardship given my husband’s 36–48 hour work shifts. During those five days, we again made multiple attempts to get updates but continued to experience difficulty reaching management. We were told the manager was not working, yet when we arrived in person, he was present. (We have screenshots of phone records and text messages documenting these interactions.) We were eventually given the vehicle back after five days, but the transmission was still slipping and jerking just as before. Afterward, we contacted the dealership that had serviced the vehicle prior to our purchase. They provided documentation from a May 2025 Carfax report indicating that the vehicle needed a transmission at that time. We specifically requested a Carfax report from Mullinax both before and after purchasing the vehicle, and the report we were given did not reflect this information. As of February 2026, we have had to move forward with replacing the transmission at our own expense. We strongly encourage anyone considering purchasing a vehicle from this dealership to conduct a thorough, independent background check on the vehicle beforehand. Unfortunately, this has been a very expensive and difficult lesson for our family.

Completely satisfied with my purchase from roc

The manger very awesome gave me a good offer on my Kia. Spoke to the manger telling I had very rough situation I’m in. Gave the manger an opportunity to help me out. Thought about it! Then went filled an application on Wednesday 26th- then Friday hits 28th because of thanksgiving. Sales person got ahold of me. Saying I'm getting everything submitted for you now, I’ll let you know a few. At 10:53am took them 5:25p to respond after I sent what the status at 3:40p. Told me customers that came in earlier did purchase the challenger..... Read More

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Google - Nov 29, 2025

The manger very awesome gave me a good offer on my Kia. Spoke to the manger telling I had very rough situation I’m in. Gave the manger an opportunity to help me out. Thought about it! Then went filled an application on Wednesday 26th- then Friday hits 28th because of thanksgiving. Sales person got ahold of me. Saying I'm getting everything submitted for you now, I’ll let you know a few. At 10:53am took them 5:25p to respond after I sent what the status at 3:40p. Told me customers that came in earlier did purchase the challenger..got me mad, I came first did the application wed and pull my credit Friday in the morning. as well for nothing. Why check credit then don’t say anything all day. Had me waiting! That bc wasn’t no sale going though. Had someone else. Not fair. Feel bad business. Plus Black Friday sale they had didn’t even take a opportunity for that.. here the ride I wanted

Looking online for another vehicle. Found the vehicle that i was looking for. Contacted the dealership about availability and they said it was still available. A salesperson, Willie, Contacted me about it. I started an online loan application and the salesperson kept me updated about it. Called me and said that I was approved for the loan. The buying process was extremely easy and not stressful. No high pressure sales and no add on fees. What you see is what you pay. Great Dealership. I would highly recommend them for your next vehicle.

Great staff. Nice atmosphere and knowledgeable sales staff who are very attentive

One thing I have to comment on is that when we said we were just looking, the salesman respected that and wasn't pushy. Just for that alone, I will refer anyone I know looking for a vehicle.

The service department is STRUGGLING ALWAYS. Any and ALL service takes more than a full day. They can’t even do an oil change under 4 hours. ALL services are drop off. Managers like the one that commented below don’t know what’s going on in the service department. Just drive to Auburn to get your car serviced.

Roc Jackson at the Mullinax Cadillac Dealership was outstanding to work with in the purchase of my new Cadillac CT5 Blackwing!!! From the moment I walked in the door, she and the entire sales team were welcoming and accommodating, answering all of my questions and never being pushy. She spent an abundance of time with me to ensure that I was well educated about all of the features and options on the vehicle before I made the purchase and walked me through the functionality once I had completed the sale. I would highly recommend Roc Jackson at Mullinax Cadillac if ... Read More

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Google - Jul 17, 2025

Roc Jackson at the Mullinax Cadillac Dealership was outstanding to work with in the purchase of my new Cadillac CT5 Blackwing!!! From the moment I walked in the door, she and the entire sales team were welcoming and accommodating, answering all of my questions and never being pushy. She spent an abundance of time with me to ensure that I was well educated about all of the features and options on the vehicle before I made the purchase and walked me through the functionality once I had completed the sale. I would highly recommend Roc Jackson at Mullinax Cadillac if you are in the market for a new Buick, GMC, Cadillac, and really, any vehicle!! Thanks so much for being awesome!

If I could give this place a zero I would . The staff doesn’t know customer service and the mechanics are not skilled. Be prepare for your car to sit for repair months at a time and when you get it back it’s still not repaired. Dealing with buying my mother a Cadillac and she lives in Montgomery so she use this dealership the frustration after she suppose to get repairs is so terrible. The mechanics can’t change a battery right without her have to be towed twice to the dealership not connecting back properly. Air condition can’... Read More

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Google - Jul 15, 2025

If I could give this place a zero I would . The staff doesn’t know customer service and the mechanics are not skilled. Be prepare for your car to sit for repair months at a time and when you get it back it’s still not repaired. Dealing with buying my mother a Cadillac and she lives in Montgomery so she use this dealership the frustration after she suppose to get repairs is so terrible. The mechanics can’t change a battery right without her have to be towed twice to the dealership not connecting back properly. Air condition can’t be fixed properly before it’s back in the shop because they didn’t fix everything under the warranty do it was no charge of course because it was on them but the inconvenience and than want to place you in a rental car for weeks at a time . My name doesn’t have to be in the system to walk in and see how your staff act towards customers. The operation wax way before things took place with the auto and tariffs my mother had this car for two years now and it’s been the same. Certified where ??

I just had one of the best experiences of my life. MR. THOMAS JACKSON was the best by far car salesman that I have ever had buying a car. He had a very pleasant attitude and he explained everything and I mean everything to me about the purchase of my new car. I did not at one moment feel pressured. He took his time a showed me All the features in my car ..and there's alot. I would Definitely go to him again if needed with no hesitation. He was SUPER NICE.. ALSO Mr. LAMONT in the financial dept ... Read More

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Google - Jul 8, 2025

I just had one of the best experiences of my life. MR. THOMAS JACKSON was the best by far car salesman that I have ever had buying a car. He had a very pleasant attitude and he explained everything and I mean everything to me about the purchase of my new car. I did not at one moment feel pressured. He took his time a showed me All the features in my car ..and there's alot. I would Definitely go to him again if needed with no hesitation. He was SUPER NICE.. ALSO Mr. LAMONT in the financial dept did a wonderful job and explained all my paperwork he also had a very pleasant attitude..THANK YOU so much to both of these gentalman....FIRST impressions are lasting impressions...and I sure had some WONDERFUL FIRST impression

John, in the Service Department is a great addition to Mullinax!!! I had a terrible experience with my vehicle shutting down, shortly after picking it up from Mullinax for a repair. I called John, and he was extremely helpful!!! He was able to provide me with a loaner. He was very professional, considerate, and made sure my vehicle was promptly repaired and returned to me. If I could rate ten (10) stars, I would!!! Due to John's helpfulness and concern, my stressful situation was turned into a pleasant one. THANK YOU!!!

What a great experience I had when I purchased my 2025 Cadillac XT4 SUV from Mullinax Cadillac in Montgomery. Willie, the salesperson was extremely knowledgeable and helpful in finding me the perfect vehicle that fit my needs. Willie even took me to lunch because the finance department was running behind. The finance guy, Lamont, was also very helpful and professional. The paperwork process was easy. With Willie and Lamont’s expert help I am now enjoying my new Cadillac. I recommend Mullinax Cadillac 100%.

If I could give 10 stars, I would! Truly the best dealership I have ever dealt with. We’ve had Porsche, BMW, Mercedes, and Audi, and we have never had the type of care, kindness, and customer service we have had while being customers of this dealership. They truly take care of you. They are excellent in every regard. Esteban has truly been the change in leadership Cadillac needed. He has completely changed the environment and experience of the dealership. From purchase, to service, to everyday needs, he is leading the way with 5 star care. Danny, Tony, Shak, and Chris are ... Read More

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Google - May 10, 2025

If I could give 10 stars, I would! Truly the best dealership I have ever dealt with. We’ve had Porsche, BMW, Mercedes, and Audi, and we have never had the type of care, kindness, and customer service we have had while being customers of this dealership. They truly take care of you. They are excellent in every regard. Esteban has truly been the change in leadership Cadillac needed. He has completely changed the environment and experience of the dealership. From purchase, to service, to everyday needs, he is leading the way with 5 star care. Danny, Tony, Shak, and Chris are always amazing. They go above and beyond every time. This is a dealership that treats their customers like family. If you are looking for your forever dealership, amazing customer service and an experience you’ll talk about to everyone you know. Look no further no further than Mullinax of Montgomery!

Tony provided such am amazing customer service. Just wow! I am extremely satisfied

Tony is awesome. He worked so hard to get my truck back to me promptly. Good communication and customer service.

Jalen was very professional yet understanding my needs and went above and beyond to get us in a vehicle my wife and I are very pleased with - excellent attitude!!

Jalen did absolutely amazing tens across the board. He was very helpful and considerate through the entire process extremely professional and assisted me with getting everything out of my trade-in and into my brand new Cadillac. Awesome awesome awesome

Rakiana “Roc” Jackson was excellent!! Roc is knowledgeable, kind, intelligent, well versed and a “beast” when it comes to her drive and vision. It was an absolute pleasure working with this young lady and she is truly a valuable asset to Cadillac, she made the experience buying a vehicle pleasant and stress free. She’s definitely a keeper!!!

Bought my car via text and email from Pensacola. Excellent experience- very efficient and professional. Best car buying experience ever for me. Jalen and Freddy were awesome to work with. Would absolutely recommend the Mulinax team!

Samantha is always great with srrvice.

You're better off buying a tricycle than getting a car from this dealer.

Samantha and Eric are very professional. Made sure I got in at my appointment time and provided shuttle service.

ERIC ERIC was a very knowledgeable driver entertaining and EXPERIENCE we call him anytime

Amazing customer service . The staff goes above and beyond to accommodate their customers. I highly recommend this dealership and will return for future vehicle purchases. Im a nurse and needed to get to the hospital Mr Esteban Ramizez made sure I arrived on time and then brought my vehicle to me at the hospital. Class A customer service.

Was paying the full price on the car in cash and they wouldn’t let me put the car in my name bc the check was in my aunts name and not mine!!!! Money is money but no worries, rivertown gmc said it was NO PROBLEM

Absolutely phenomenal experience! My wife was looking for something very specific that Mullinax happened to have. Roc got in touch with her after she inquired through cars.com. Being 5 hours away, we figured they might not take us too seriously (other dealerships hadn't) but they were an exception. Roc was fast, attentive, got everything worked up, even stayed an hour after closing just to make this happen for us. We would definitely recommend or return to Mullinax if a vehicle need should ever arise.

Phenomenal people here! My wife and I came in this past weekend to purchase my 2025 IQ, and I could not have been happier with the service we received. Deangelo our salesman, and the finance and sales manager were phenomenal, and my wife and I would definitely purchase again from here. They made our vehicle purchase a memorable one and one I'll continue to enjoy for years on end. Thank you guys for making this a great experience for us and we hope to purchase again in the future. Personal thank you to Deangelo for giving us the best service ... Read More

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Google - Feb 18, 2025

Phenomenal people here! My wife and I came in this past weekend to purchase my 2025 IQ, and I could not have been happier with the service we received. Deangelo our salesman, and the finance and sales manager were phenomenal, and my wife and I would definitely purchase again from here. They made our vehicle purchase a memorable one and one I'll continue to enjoy for years on end. Thank you guys for making this a great experience for us and we hope to purchase again in the future. Personal thank you to Deangelo for giving us the best service that we could ask for and for not trying to oversell on anything like a pushy salesman, great server here at Mullinax!

Tony Burkhalter in Service is the best of the best! We've owned several Cadillacs & he has always taken care of us promptly & professionally. He's been there a long time & knows how to treat the customers with quick turn around & knowledge surpassing expectations! Mullinax is very fortunate to have such an experienced service consultant!

I was trying to get an understanding of this out of state tax thing as it was the first time in dealing with it. I didn't PROVE anything as I stated I would NOT do this if you sold us the vehicle, which you DIDNT and cost us more money. To correct 2 misunderstandings, your salesman stated, "this is a dealership requirement (using Beacon for collecting out of state taxes) and not a state requirement," meaning only your dealership uses/forces this program, and your salesman apparently made the mistake of asking you to waive the fee. I ... Read More

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Google - Feb 3, 2025

I was trying to get an understanding of this out of state tax thing as it was the first time in dealing with it. I didn't PROVE anything as I stated I would NOT do this if you sold us the vehicle, which you DIDNT and cost us more money. To correct 2 misunderstandings, your salesman stated, "this is a dealership requirement (using Beacon for collecting out of state taxes) and not a state requirement," meaning only your dealership uses/forces this program, and your salesman apparently made the mistake of asking you to waive the fee. I never made such a request nor stated I refused to pay it. 1/20/25 905am – I called the dealership to see if they had a vehicle in stock. Jamal Taylor answered the phone and verified they had the vehicle still. 923am – I sent our driver’s license and insurance card and verified Jamal would be able to pick my wife and I up from the airport and take us to the dealership. 937am – Jamal states the managers are in a meeting and when they are free, he will get the sale together and send me the paperwork. 951am – Jamal sends me a video of the car in the showroom. Thank you. 1047am – Advise Jamal my wife’s car sold. 1051am – We put $6k down to hold the vehicle. 1107am – Jamal sends up a pic of the sold sign he put in the window of the car. 1220pm-104pm – Dealership website states no dealership fees, so I question the $135 fee Beacon charges to collect my taxes for purchasing a vehicle out of state. I verified with Jamal that this is a dealership requirement and not a state requirement. So, the dealership states no dealership fees, but forces me to use a company that is charging me a $135 fee. From a customer’s point of view, the no dealership fees aren’t true. 116pm – I advise Jamal our flight to Alabama is booked and thanked him for his assistance. 531pm – Missed a call from the General Manager, Esteban, because we were taking personal items out of my wife’s car that I advised had already sold. 539pm – I get a text from Esteban, “I understand your frustration regarding the $135 out of state tag agency fee. Unfortunately, it seems we won’t be able to move forward with this deal.” After talking with Esteban the next day, since I was not completely satisfied so far, HE DECIDED to REFUSE to sell us the car so I couldn’t possibly give a bad review when GM sent it to me. So my wife doesn’t have car to drive now, Estaban REFUSES a customer, and this dealership doesn’t care about google reviews.

Best Dealer ever! I personally drive 8 hrs to visit and meet with the sales person. Will definitely you are a great person first and professional sales, first time I can said this Dealership is different from to many Dealership that I visit, your guys forgot about sales and threat me about Family, Im very, deeply grateful for the way your guys threatened me, the treatment they give me value more to me that the value of the car. Will, Shak, thank you very much for your professionalism and human family treatment. That is what makes it a great dealership to ... Read More

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Google - Jan 29, 2025

Best Dealer ever! I personally drive 8 hrs to visit and meet with the sales person. Will definitely you are a great person first and professional sales, first time I can said this Dealership is different from to many Dealership that I visit, your guys forgot about sales and threat me about Family, Im very, deeply grateful for the way your guys threatened me, the treatment they give me value more to me that the value of the car. Will, Shak, thank you very much for your professionalism and human family treatment. That is what makes it a great dealership to visit. Thank you Guys

never have loaner available, even if you're dropping off your vehicle for couple days or more for recalls and service. Good customer service

I will been waiting 4 months for the service Department to repair my Truck… the customer service has been terrible… Tony Burkhalter is very unprofessional & rude… I have not received a call from Brian Gafford the Manager of the service department which he promised to call back in December to give me a explanation. I have been to the Service department on 5 different occasions… since October 24… as of January 13th 2024. They still have not even started on the repairs & I have a full train Warranty. I will never ever buy another vehicle from Buick GMC Cadillac. I am very… ... Read More

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Google - Jan 14, 2025

I will been waiting 4 months for the service Department to repair my Truck… the customer service has been terrible… Tony Burkhalter is very unprofessional & rude… I have not received a call from Brian Gafford the Manager of the service department which he promised to call back in December to give me a explanation. I have been to the Service department on 5 different occasions… since October 24… as of January 13th 2024. They still have not even started on the repairs & I have a full train Warranty. I will never ever buy another vehicle from Buick GMC Cadillac. I am very… very… disappointed with their performance & no service.

Coop was great to work with. I liked the no haggle business model. The overall process was smooth and pain free. Big thanks to the team for making sure we had a temp tag since the system was down for maintenance at the time of purchase. I love my new car. Overall great experience.

Had a great experience with Thomas Jackson as my sales consultant. I was looking for an XT5 and he just didn't take us for a test drive, but he explained many features about the car. Many sale people just let you drive, but he went through all the features and set them up once I agreed to buy the car. Excellent service all around the dealership. Second car I bought from them! Can't beat the service!

Super Clean.. or It's All like New in the Showrooms. I Visited the Parts department. The counter person was courteous. Just my brief visit left me in AWE.. What a great experience!! I hope to visit Mullinax again to look at their Vehicles. Great job !!!

Before I arrived to Mullinax I called to be sure they had the vehicle I was interested in. The phone support was amazing! I chose to drive 2 1/2 hours to them after being disappointed by another car dealership. When I arrived at Mullinax my family & me were greeted with the purest hospitality! From the front desk, to the seller, down to the mgt team! They were suppose to close at 5, but stayed a little after 7 to help me. Not to mention it was LABOR day! #Dedication #Faith 🙌🏽🥰 I drove away w MY new 2023 7k miles vehicle … & also w the ... Read More

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Google - Sep 6, 2024

Before I arrived to Mullinax I called to be sure they had the vehicle I was interested in. The phone support was amazing! I chose to drive 2 1/2 hours to them after being disappointed by another car dealership. When I arrived at Mullinax my family & me were greeted with the purest hospitality! From the front desk, to the seller, down to the mgt team! They were suppose to close at 5, but stayed a little after 7 to help me. Not to mention it was LABOR day! #Dedication #Faith 🙌🏽🥰 I drove away w MY new 2023 7k miles vehicle … & also w the most gratified experience for customer service! Highly recommend Mullinax ✨ #GodBless

We had the best service while purchasing our new car. Mr. Thomas Jackson went above and beyond to help us. The car we wanted was in Mobile and in a few hours they had it in Montgomery, washed, detailed, and fueled up. We will definitely be back.

The team at Mullinax Cadillac is outstanding! After getting frustrated with multiple dealerships across the southeastern US, we found Mullinax in Montgomery and drove three and a half hours to work with them. The drive and time was worth every penny as the team, especially Thomas, treated us as a valued customer. Thomas had all of our paperwork ready when we arrived so we wouldn't have to wait after our long drive. The entire purchase process was seamless and everyone took extra time to ensure we were set and all our questions were answered. I am beyond happy with ... Read More

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Google - Jun 2, 2024

The team at Mullinax Cadillac is outstanding! After getting frustrated with multiple dealerships across the southeastern US, we found Mullinax in Montgomery and drove three and a half hours to work with them. The drive and time was worth every penny as the team, especially Thomas, treated us as a valued customer. Thomas had all of our paperwork ready when we arrived so we wouldn't have to wait after our long drive. The entire purchase process was seamless and everyone took extra time to ensure we were set and all our questions were answered. I am beyond happy with my new Cadillac and we will drive to Montgomery again to work with the team at Mullinax Cadillac!

It took this place 6 days (and me $500 in rental car fees, they informed me there were no loaner vehicles on the lot) to inform me my XT5 needed a battery replaced…… not to mention the battery + labor was $542. To remove the battery 7, maybe 8 bolts —have to be removed that’s holding the battery in place. It takes less than 30 min for an amateur and 15 if you’ve done it a few times and know what you’re doing. I would suggest going to someone else who works on Cadillacs or to another caddy dealer. There’s one in Columbus Ga ... Read More

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Google - May 21, 2024

It took this place 6 days (and me $500 in rental car fees, they informed me there were no loaner vehicles on the lot) to inform me my XT5 needed a battery replaced…… not to mention the battery + labor was $542. To remove the battery 7, maybe 8 bolts —have to be removed that’s holding the battery in place. It takes less than 30 min for an amateur and 15 if you’ve done it a few times and know what you’re doing. I would suggest going to someone else who works on Cadillacs or to another caddy dealer. There’s one in Columbus Ga and one in Auburn AL. That will be where mines goes moving forward. Avoid this place if at all possible. You’ll thank me later

Thanks to Mr Thomas Jacksom for all the help with all the set up on my truck and all the info about the truck THANKS again Mr Thomas. 5 star.

Wonderful experience! Service was great and my salesman Christian Tucker, was absolutely wonderful. My experience was beyond what I imagined! Thank you!!!

Sorry to say this dealership seems to be struggling at servicing non warranty, older vehicles. They are either short staffed or there's a management issue. My vehicle sat for days + this with a confirmed appointment, requested a full vehicle inspection that I was told would be completed but found out after taking it to another shop multiple issues were visibly apparent but we're somehow missed by the techs at this dealership and not reported to me. I recommend servicing your older vehicles elsewhere.

Low price, low stress. Roc and the team did a great job helping me get in my new vehicle. They made sure the specific one I wanted was brought up from Mobile and handled all my questions and concerns!

I had a long wait getting my service, but it was a major service. This service unit has always been my place to go and so far the Name change so far has not changed my mind. The service department is still my favorite in town

My husband and I purchased a GMC 3500 Denali and a Cadillac Escalade from this dealership at the end of last summer, and we are absolutely loving our vehicles. Since making our purchases, this dealership, its manager, service department and sales team has gone above and beyond. Truly phenomenal. They have consistently provided us with the kindness and care you'd hope for from a dealership. The General Manager Esteban Ramirez is the type of leader every dealership needs. I would highly recommend his dealership, his team, and their professionalism to anyone.

Poor Customers service, Kept my cadillac from January 16th to Feb 21 2024 for a part change (Struts and Bearings) . Lied about ordering the part on Jan 22, Chris does not return calls and when he does its not the truth. His boss Justin Worthington did stated that it could have went better but thats a lie. I still had to pay $2100 for my car just sitting in their parking lot they should have been at a lost for the labor but that didnt happen. Patrick the parts manager did order the part over night after I called and asked could it be ... Read More

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Google - Feb 28, 2024

Poor Customers service, Kept my cadillac from January 16th to Feb 21 2024 for a part change (Struts and Bearings) . Lied about ordering the part on Jan 22, Chris does not return calls and when he does its not the truth. His boss Justin Worthington did stated that it could have went better but thats a lie. I still had to pay $2100 for my car just sitting in their parking lot they should have been at a lost for the labor but that didnt happen. Patrick the parts manager did order the part over night after I called and asked could it be done and that was in Feb 14th after another dealership told me they should have done it from the Jump. They wouldnt let me speak with the General Manager Riveria I called and left messages they just kept giving me Justin. Please take your car some where else or stay on them because they are not professional at all and Anna Grace the Service Representative lied about sending me an email I guess so i couldnt state my problem Never got the email. I also told Justin about it he claim he was gone send email never got it either. Justin claimed it was probably a computer glitch. I had a lot to say bout this Dealership but i ran out of space and was over my limit so i had to shorten my complaint. After I picked my car up on the 21st had to take it back because the check engine light came on due to a PVC line left open... BEWARE of Mullinax Cadillac Service department .

Tony in service department is the best!

Worst experience I ever had Horrible customer service

Tony Burkhalter was very professional and knowledgeable while preparing my vehicle for service at the dealership's service center.

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The price of oil changes have went up tremendously under this company. The price for a standard oil change is $129.95. I used to pay $50-70. Then they had the nerve to offer me a package of a oil change for $529. I will take my car to another business. Forget the warranty at this point.

Came in for a simple diagnosis and had to wait forty five minutes just to talk with someone.

Classic Cadillac of Montgomery has the worst service team . I made a appt to get my air conditioner in my car service. The appt was made for Monday June 12 I dropped my car off at 7:00 am and on Friday they still have not completed the job!!! I am a single parent with one vehicle I thought by making an appt they would only take a couple of days.. 5 days later I still don’t have my car and they are giving me the run around!!! People please don’t use classic Cadillac Montgomery .

Went in for an oil change on my CT5 2022. Was looking at vehicles, nobody came out and said jack. But as soon as a person of a different race comes up. Your running to make a sale. Oh yes, this is my last time coming here. Customer service sucks. But never assume anything because you never know who is buying a vehicle.

I do NOT recommend this dealership if you are seeking professionalism. We signed paperwork for a Chevy Impala in which we were approved for. Minutes later, the GM came in and said he couldn’t sell us the car (after running our credit and approving us) because the mileage that was listed on the website (80,000) doesn’t match the actual mileage of the car (96,000), and that the bank would have issues processing the loan. After demanding something be done about it, requesting money off due to their mistake and waiting 4 hours, it was fixed. Now it is time to sign ... Read More

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Google - Mar 16, 2023

I do NOT recommend this dealership if you are seeking professionalism. We signed paperwork for a Chevy Impala in which we were approved for. Minutes later, the GM came in and said he couldn’t sell us the car (after running our credit and approving us) because the mileage that was listed on the website (80,000) doesn’t match the actual mileage of the car (96,000), and that the bank would have issues processing the loan. After demanding something be done about it, requesting money off due to their mistake and waiting 4 hours, it was fixed. Now it is time to sign new paperwork with the actual vehicle mileage. Was told by the sales person, Cedrick Dotson, that we would receive all paper work in the mail by Friday. Car was purchased on Wednesday. Today is Thursday of the following week, no one will give us an answer as to why we haven’t received the required paperwork in order to register the car. I will NEVER use this dealership again. Professionalism is a thing of the past with these people. Take your money else where.

Poor customer service...unfortunately

I came to Classic to buy a used vehicle. The vehicle had know issues that the used car manager Brett notified of. We then agreed on a price in which I added $4,000 to the sell price of the vehicle to take care of all issues that were disclosed. At this point I asked if Brett wanted to add another $1,000 or 2 to the price to make sure it was all covered. Brett’s response “I’ll take care of anything over that.” I asked “are you sure?”, Brett replied “POSITIVE!!!” After waiting a month for the screen to be fixed, I ... Read More

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Google - Aug 22, 2022

I came to Classic to buy a used vehicle. The vehicle had know issues that the used car manager Brett notified of. We then agreed on a price in which I added $4,000 to the sell price of the vehicle to take care of all issues that were disclosed. At this point I asked if Brett wanted to add another $1,000 or 2 to the price to make sure it was all covered. Brett’s response “I’ll take care of anything over that.” I asked “are you sure?”, Brett replied “POSITIVE!!!” After waiting a month for the screen to be fixed, I called to complain. At the point the car was delivered in about 2 weeks from that point. Once I received the car I had to turn around and take it back to the dealership. No mechanical work had been done to the car the entire 2 months it sat at the dealership. Keep in mind if signed all paperwork and done everything on my end. Why was the mechanical issues not fixed while you were waiting on the radio issue to be resolved. Not only that, the car is in the shop now for a break booster failure. So I added $4,000 to the sale price in which Brett admitted to only being $2,200 in. Where’s the other $1,800 or more that you promised to pay if it took that to fix the issues you notified me of? I just want what was promised to me and I paid for!!!

if i could give 0 stars I would, waited 4 hours for them to tell me “nothing is wrong” then 2 1/2 hours for a oil change. AWFUL PLACE!!! Save your time and go anywhere else

Customer service is a must which this dealership lacks. Contacted the dealership on Monday, still have not received a call. If I could I would rate this Dealership a negative 1.

They changed my oil but never bothered to fill any fluids or change my engine filter

Bad as* customers servicesand they providing wrong information regarding services. No one NEVER pickup the phone. Always have to stop by to get a person to provide information or schedule service for my vehicle.

Last oil change appointment was early morning appt was still there all day ..had to wait three weeks for a major service appointment date ..truck still in the shop and it’s been over a month since the appointment day…

Not Satisfied. I bought Brand new. in December 2020. Been having issues since the first month of ownership. I was told that they didn't know how to fix the issues on multiple occasions. I would receive a call from someone to try to see if can be fixed. I've been waiting on a call back for over three weeks now about the last issue. When the first issue has never been fixed.

Great salesman. Shaq was awesome for financing the new vehicle but who ever is responsible for paying off the vehicle that was traded in dropped the ball big time. It took for ever for them to finish the deal for the trade in. I was out of pocket a down payment and 2 months payment on a vehicle I don't have not to mention the payment on the new vehicle. I know the money will come back around its just the principle.

Waited 2 hr for basic oil change! Had to fight for their advertised pricing, I don't expect this from a dealership.

Horrible customer service I will refer this place to anybody the head mechanic Tony doesn't know how to talk to peoplewill give you to run around about your vehicle before they give you a price then it will sit in their shop for longer than 3 months so if I could recommend anyone find someone else to do business with beside classic Cadillac

Purchased my 2015 cts two years ago from them and it been in out the shop since. Everything under car probably been replaced. I recently took my car in for an oil change and had to take it back to them a week later(heard noise coming from rear of car) now they say I need new brakes and rotors funny thing I had already change my bakes 25000 miles ago. And why couldn't they tell rotors and brakes were bad when they did there 5 point inspection a week earlier. Now I hate that ever even bought the car. Car probably ... Read More

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Google - Aug 31, 2020

Purchased my 2015 cts two years ago from them and it been in out the shop since. Everything under car probably been replaced. I recently took my car in for an oil change and had to take it back to them a week later(heard noise coming from rear of car) now they say I need new brakes and rotors funny thing I had already change my bakes 25000 miles ago. And why couldn't they tell rotors and brakes were bad when they did there 5 point inspection a week earlier. Now I hate that ever even bought the car. Car probably a flood car or salt from up north but the bottom is rusted out.

Drove 350 miles round trip to purchase a used SUV. We dealt with the used car manager before making the trip in hopes of clearing up any confusion about the vehicles condition. When we arrived we immediately realized that we’d been misled. The vehicle looked as though it had been in combat. We didn’t expect brand new quality but, we did expect honesty. Hope this might help others before making the trip.

There is a terrible girl at the reception desk. It was that girl who could not keep the basic manners at alllll !

They never return calls, the customer service is also bad. Anytime im dealing with them I have to constantly call because they never answer the phone.

From the first time I received an oil change from these guys my problems started. My first couple of oil changes was suppose to be free and I had to wrestle with Tony about that. My second oil change I asked them to wash the car and they did but somehow my rear bumper came off and I was promised it would be repaired and it never was. The rear suspension and the cadillac que system went out and I brought the car in. Well they kept my car for a week or so. I was promised a loaner vehicle ... Read More

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Google - Dec 18, 2019

From the first time I received an oil change from these guys my problems started. My first couple of oil changes was suppose to be free and I had to wrestle with Tony about that. My second oil change I asked them to wash the car and they did but somehow my rear bumper came off and I was promised it would be repaired and it never was. The rear suspension and the cadillac que system went out and I brought the car in. Well they kept my car for a week or so. I was promised a loaner vehicle by Troy which I never received. They fixed the rear suspension but the cadillac que system has not been fixed and I was told by Troy on the 9th on Dec that he was going to order the cadillac que system and it takes 3 to 5 days to receive it and it would take 2hrs to put in and the day is Dec 18 and haven't heard anything from Troy. The service department at Classic Cadillac is not good at all.